FAQS

Shipping policy

We offer $10.00 Flat Rate Ground Shipping on all Domestic US orders.

When you submit an order, we will make all diligent efforts to get your merchandise out to you in a timely manner. Please note once your order ships, no changes can be made to a shipping address.

We ship via UPS, USPS and FedEx; for standard shipping, please allow 3-6 business days for delivery, excluding holidays. If an item is out of stock at the time you place your order, we will notify you as quickly as possible.

Currently we ship to all US States including Hawaii and Alaska. 

Internationally to all countries worldwide. 

Please Note:

All shipping costs, duties and taxes, processing and handling fees are calculated at checkout and will be paid by the customer when the order is placed. The shipping costs, duties and taxes, processing and handling fees are based on the laws and regulations of the country the order is shipping to. At the time the order is placed, we guarantee the exchange rate. Should the exchange rate fluctuate, the customer is only responsible for the total paid. There will be no additional fees for the order after it is placed.

For all refused or undeliverable packages, customers are still responsible for all shipping costs, duties and taxes, processing and handling fees. These fees are non-refundable. A refund will be issued only for item(s) at the retail value paid once the package is delivered back to our distribution center.

For your convenience, we can expedite your order for 2-3 business days delivery or  Overnight, excluding holidays. Overnight orders take 1 business day for delivery. Express and Overnight orders are processed the same day, if received by 2PM EST, Monday - Friday. Orders placed after 2PM EST or on weekends will be processed the following business day.

For a list of holidays observed by shipping carriers, please see below.

January 1 - New Year's DayJanuary 21 - Martin Luther King, Jr. DayFebruary 18 - Washington's Birthday (observed)April 19 - Good Friday/PassoverMay 27 - Memorial DayJuly 4 - Independence DaySeptember 2 - Labor DayOctober 14 - Columbus DayNovember 11 - Veterans Day (observed)November 28 - Thanksgiving DayDecember 25 - Christmas Day

Returns and exchanges

If for any reason you do not absolutely love your selections, we will gladly issue a refund for the value of the merchandise or exchange your items within 15 days of purchase.

Original shipping and handling fees are not refundable. 

Due to the intimate nature of the items, we carry all underwear are final sale.

All items returned must be unworn, undamaged and in the exact condition as they arrived (including all labels/tags intact).

Exclusions:

We do not accept returns on underwear, hosiery, body stockings, or nipple pasties. 

Simply select the item you're sending back. You will be emailed to select a new size and color. After that, print the provided packing slip and return label and mail back the original item. We will ship the new item to you right away.

Addiction Nouvelle Lingerie
719 S. Los Angeles St, Suite 827
Los Angeles CA 90014

If you have any questions or concerns regarding this return policy, please Email us at info@addictionnouvellelingerie.com

In-Store Returns: Online return will not be accepted in our store.

Please allow 2 to 4 business days for the credit to post to your credit card account, and an additional 1 to 2 billing cycles for the credit to appear on your billing statement as each bank's processing time varies.

Credit will be issued for the original amount that was paid for the merchandise, excluding shipping fees.

Refunds will be issued in the original form of payment only.